Return Policy & Shipping Info

Return Policy

Stone of Ark does not accept returns under any circumstances, but we do have a limited 30 day craftsmanship guarantee. 
We take pride in our art and want our customers to be proud to wear or display it.
If an item is damaged as a result of a design or structural flaw the item may be sent back to Stone Of Ark with the shipping at the cost of the customer. 

Examples of common flaws are loose stones, bail weakness and breakage, and chain breakage. Photos and description of damage is required, and acceptance will be at the artist’s discretion. Once received the item will undergo repair and will be sent back with shipping at the cost of Stone of Ark. 

If it turns out the item cannot be repaired Stone of Ark will offer credit or exchange of similar value. Stone of Ark will make every reasonable effort to ensure you, the customer, are satisfied with our work, and we ask that you contact us with any issues so we can try to resolve them together.
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Shipping Info 

We ship in 1-3 days. Domestic First Class Shipping is included in the price of the items. Orders over $60 are upgraded to priority shipping. International buyers please contact us about the cost to ship to your area. For all other shipping related issues, or to purchase additional insurance please contact us.

It is our desire at Stone of Ark to reduce and reuse. Whenever possible recycled packaging materials may be used. This means you may receive an “ugly” parcel. If you desire to have it packaged as a gift please contact us and we can have that taken care of for an additional cost.

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